Your Visit: Frequently Asked Questions

Arrival

Please make sure you have a valid ticket if you are coming to our historic galleries and that you either have it on your phone or printed out ready to show our volunteers.

Please use hand sanitiser before entering our buildings.

Please wear a face covering when entering our indoor spaces, this is now a mandatory government guideline for museums.

Please make your way to our visitors centre to get a site map and for any information about your visit. You can also download the map here.


Ticketing

How do I book my tickets?

You must pre-book your tickets online.

You will need to bring your ticket on either your smart phone or printed out to show our volunteers on arrival. Click here to find out more.


Why do I have to pre-book my tickets?

We're asking all visitors to pre-book tickets to help us control numbers. This will mean that your arrival at the gallery will be smoother and we can maintain social distancing.


Why do I have to book a timeslot for my visit?

Your time slot helps us maintain social distancing and make your arrival smoother. You can arrive at any time in your and should make your way straight to the visitor centre to check-in and then make your way to the gallery for your time-slot. You are then free to stay for as long as you would like to explore our site.

You will need to book your tickets before you arrive on site.

I'm a Friend/volunteer/neighbour. Why do I have to book?

We're asking all visitors to pre-book tickets to help us control numbers. This will mean that your arrival at the gallery will be smoother and we can maintain social distancing. Please make sure you bring your membership card with you and show it to our volunteer with your tickets.


Safety

How will you enforce social distancing?

We will enforce the rule of 6 for all visitors. Our visitor facing teams have received training on social distancing measures and speaking to visitors. They may speak to anyone who they feel aren't following guidelines.

Please remember that someone may have a hidden disability or family groups may not be obvious at first so our team will check in before taking further action. In extreme cases if someone is not respecting our staff, volunteers and visitors they may be asked to leave.

If you are concerned about anyone's behaviour, please speak to a member of our team. We ask you to help us to remain open and everyone to have an enjoyable visit by following the guidelines.


Will there be hand sanitiser on site?

Hand sanitiser will be provided on site at the entrance points to buildings and at key locations. Hand washing facilities are also available and there will be signage reminding people to wash their hands or use sanitiser.

We are providing hand sanitiser and hand washing facilities for our staff. Our staff and public facilities will be checked regularly and topped up where necessary.


How will you manage cleaning?

We have an in-house cleaning team who will be cleaning our site prior to opening and making checks throughout the day. The rest of our team will also be supporting the cleaning team in specific areas such as our shop and Tea Shop.

Please speak to a member of the team if you have any concerns.


Will staff wear masks and PPE? How are you supporting the NHS Test and Trace?

All staff and volunteers will wear face covering. We are using Perspex screens in some areas in addition to masks.


How are you supporting the NHS Test and Trace?

We will be collecting data for the NHS Test and Trace service via our online box office system and on site we have NHS QR codes on display and Test and Trace paper forms. We will hold your data securely in line with our privacy policy.

In line with Government Guidelines we will refuse entry to any visitor who does not provide their information to Test and Trace.


Food and drink

When will the Tea Shop reopen?

The Tea Shop is now open.

We have reduced the capacity for the Tea Shop, introduced one way systems, increased cleaning and provided PPE for our staff. We will also be providing table service to ensure a contactless experience. We ask our visitors to wear a face covering whilst inside the Tea Shop, this may be removed to eat and drink. In addition to this we will provide outdoor seating and a new takeaway menu. Find out more here


Toilets

Are your toilets open?

Yes, our toilets are now open.


Dogs

Can I bring my dog to WGAV?

Dogs are permitted in the woodlands around Watts Gallery – Artists' Village, we request that you keep them on a leash. Within our buildings certified guide dogs and therapy dogs are welcome.