Watts Gallery is looking for a Retail Manager to shape and lead the next phase of our retail success. This newly created role is an exciting opportunity to help develop and execute a bold strategy for sustainable growth, ensuring our retail offer is an integral part of the visitor experience and a key contributor to the gallery’s long-term financial sustainability.

We are embarking on an ambitious journey to reimagine our commercial strategy. We want to refine our brand, streamline operations, unlock new revenue opportunities and build a sustainable future that continues to support our charitable mission. At the heart of this transformation lies a commitment to craftsmanship, authenticity, and human connection—values championed by our founders, George Frederic and Mary Seton Watts.

The Role

· Lead and grow our retail operations—both on-site and online—developing innovative, high-quality product ranges that reflect our heritage, audience, and brand.

· Drive profitability by implementing smart stock management, financial planning, and strategic decision-making.

· Create an inspiring retail experience, bringing our vision to life through exceptional merchandising, product curation, and storytelling.

· Work collaboratively across teams, ensuring our retail strategy aligns with the wider ambitions of the gallery.

· Manage and develop a talented team, including our Retail Administrator and Buying & Merchandising Assistant.

Who We’re Looking For

This role is perfect for a motivated, hands-on retail professional ready to take the next step in their career. If you have:

· 5 years of retail experience, with a track record of driving sales and profitability

· A creative mindset with strong visual merchandising and product development skills

· Financial and stock management expertise, with a sharp eye for commercial opportunities

· A self-starter attitude—equally comfortable working independently, leading a team, or collaborating across departments

· A passion for exceptional customer service, ensuring every visitor enjoys a memorable experience

For full details please see the attached job description.

To apply, please send your CV and application form to recruitment@wattsgallery.org.uk by the closing date.

Equality and Diversity

Watts Gallery Trust is committed to providing equality of opportunity for all staff and welcomes applications from all individuals for advertised jobs that match their skills and interests. We welcome applications from all sections of the community. We particularly encourage applications from Black, Asian and minority ethnic candidates, and from disabled candidates, as these groups are under-represented within the Arts field and at Watts Gallery Trust.

If you require any reasonable adjustments to our application and interview process please let us know.